Refund & Cancellation Policy

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Lifetime membership

The DRS Skills lifetime membership is a digital product delivered immediately upon successful payment. As a one-time purchase that grants instant download access, it is generally non-refundable.

Exceptions — when we do refund

• Duplicate payment — if you were charged more than once for the same membership, we'll refund the duplicate within 7 working days.
• Failed delivery — if a technical issue on our side prevents you from downloading any skills for more than 72 hours after payment, and we cannot resolve it, we'll refund the full amount.
• Unauthorized transaction — if you can demonstrate (with reasonable evidence) that the payment was made without your authorization, we'll refund after verifying with Razorpay.

How to request a refund

Email support@example.com within 7 days of the payment date, including:

• The order ID (starts with order_) or invoice number.
• A short description of the issue.

We respond within 2 working days. Approved refunds are credited back to the original payment method within 5–10 working days via Razorpay.

Cancellations

There is nothing to cancel — the lifetime membership has no recurring charges.

Chargebacks

Please reach out to us first before initiating a chargeback through your bank or card issuer. Most issues can be resolved within a working day.